We try to process your order as soon as possible however we are unable to change your delivery address once it is shipped and with the couriers. To change your delivery address or amend your order, please contact us at firstname.lastname@example.org immediately and include relevant information such as order number and new delivery address to facilitate the process.
Please contact email@example.com immediately and we’ll do our best to get that sorted!
If you are unhappy with your order you can request a request return authorisation number from firstname.lastname@example.org
Yes, we do! You can choose to purchase an e-voucher via our online store with the added flexibility of choosing your desired gifting value. You can also add personalised messages. Email us at email@example.com for more info
We do our best to keep our frames well-stocked but sometimes it’s difficult to keep up with the demand, especially on some of our well-loved styles. If our products are backordered, it means that the item is temporarily out of stock but you may still purchase the item to reserve it for when it comes back in stock. Many of our frames are only available for a limited time, please contact us at firstname.lastname@example.org for more information.
Yes, It’s completely safe! We ensure all your private information is kept secure and safe. Payments can be via credit card (MasterCard, Visa, Amex)
We are able to process payments made via debit or credit card
You should receive a confirmation email as soon as your order is placed. Your tracking number will be available to you once the order is booked in with the courier service. If you are encountering any problems, please contact email@example.com
All orders are handled with care and shipped from our HQ in Melbourne, Australia
We ship to the UK & Ireland! We do our best to get our sunnies to you but if you’re not sure about your country, please contact firstname.lastname@example.org